The payment for our priority pickup service will not be available until the date of the request. The charges for our service are based on an on-site quote, and as a result, the final payment for the service will not be available until your assigned driver arrives. We do our best to ensure that all final costs for the service are communicated and understood by our donors before the service begins. For this reason, our system does restrict drivers from moving forward without having the payment finalized. This help article is intended to help you navigate through the payment process in case you run into any complications!
Where to Pay?
The payment for your pickup request is submitted through your unique Donation Management page. A link to this page should have been provided in the email notification that was received immediately after scheduling and will be provided again via text or email by your driver once they arrive on site. If you are having any troubles locating this email, or your Donation Management page, please utilize the following page to receive a new link forwarded to your email:
https://donor.resupplyapp.com/lookup
Please note that if you receive a 404 error when opening the link provided, this indicates that there is no pickup request in our system associated with the contact information input. If this is the case, please try another contact method or let our team know and we would be happy to look into this further.
What Payment Method is Used for Payment?
By default, our system will apply the charge to the card on file that was used to pay for the booking fee at the time of scheduling. You can change this payment method once the driver arrives and sends the final quote. More information on changing your payment method can be found in the following section titled "How to Finalize the Payment Through the System".
How to Finalize the Payment Through the System
When processing the payment request through our system, you will be prompted to authorize both the final cost of the pickup, as well as the payment method. The following steps will help you navigate our system in order to ensure a smooth process.
As seen in the following photo, there are multiple steps in the priority pickup process. The option to submit your payment will not be made available until Step 4 of the pickup process, once your driver has already arrived and sent your final quote.
From your Donation Management page, and while on step 4, select the "Payment Confirmation" button located at the bottom center of the page. This will redirect you to confirm the final cost of the pickup based on the adjustments made onsite by your assigned driver. The breakdown of these charges can be seen on the left side of this page, as pictured below.
On the right side of this page, you will be presented with the option to add any tip that you would like. Please note that tips are optional and are by no means required. Once you have reviewed your final quote and would like to move forward with receiving the pickup service, you may proceed by providing your signature in the signature block and select the "Continue to payment" button located just below.
The last step in finalizing the payment will prompt users to confirm the method of payment. This payment method will be displayed at the top of the page and in a similar location to the previous screens "Tip" options.
If you would like to finalize the payment using the card that was input during the initial booking, you can select the "Confirm Payment" button on the bottom of the page. Otherwise, if you would like to use an alternative payment method, you can select the "New Card" button located at the top of the page. After selecting this button, you will be prompted with a popup to input the card information for the card that you would like to charge.
If you have any questions or concerns not addressed here, please don't hesitate to reach out to our dedicated support staff! You can reach our support team by text at 857-342-4937 or by email at donorsupport@resupplyme.com. If you prefer a call, you can leave a voicemail on our text line above. Our team responds to voicemails as soon as possible but may be delayed slightly as other channels of communication are currently prioritized.