These are step-by-step instructions to help you schedule a donation pickup. To get started you will need to visit https://donor.resupply.cloud.
- If you were referred by a charity, return to their site and locate the Donation Pickup button.
Step 1: Click the plus (+) and minus (-) signs to add or subtract from an item category. Please ensure it matches your list for an accurate estimate. For example, two nightstands would be two medium items.
- More examples of categories can be found by selecting the category text or pressing the Help Me Categorize button.
- Stairs is anything more than five steps.
- Disassembly applies to items needing to be taken apart to remove from the premise. We do recommend major appliances and other furniture are disconnected from the house prior to arrival.
Step 2.1: Click within the enter your address box for a popup to appear. Input the pickup location and select the one that matches.
- If it does not load, please select "Can't find your address? Click here to enter it manually."
- You can contact Donor Support to update the street address if it is incorrect. Please ensure you finish scheduling before doing so.
Step 2.2: After you press confirm, the displayed dates/times will reflect hauler availability and charity drop off hours.
- If you received a notification that you are out of zone, provide Donor Support your ZIP and we will be able to confirm the feasibility of a pickup.
Step 3: Next, enter your contact information to receive notifications regarding your pickup.
- (Optional) Include the items' description to ensure the driver is prepared.
- (Optional) Include additional instructions to facilitate the pickup.
Step 4: Finally, confirm the item list and initial estimate by reserving your pickup.
- Reservation fee is the amount due when submitting the request.
- Donation pickup cost is the amount due when the driver arrives before anything is loaded. A signature is required to process payment.
- Note: Additional fees may be determined on-site for anything not included in this estimate and local cost associated with recycling of or disposal of items not accepted by the charity. Please ensure you review any changes before signing.