Your price estimate is based on the information and accuracy of the description you provide at the time of scheduling. Our scheduling team does their best to provide you with the most accurate estimate possible based on the information you provide to them. Please note that our staff works to support our charities nation-wide and local guidelines for acceptance may vary.
However, for example, if there are stairs which the hauler needs to traverse, items require disassembly, have damage, or is suspected to not be accepted the designated charity then your estimate may increase due to the necessary recycling fees. Our recycling fees are applied based on the outlined rebate structure: logistics partners are instructed to apply recycling fees in the final quote and based upon the circumstances present. Those fees are then to be refunded by the driver in the event that the items are accepted by the charity.
We never want price changes to be a surprise so please make sure to communicate honestly and openly with your scheduler so we can provide an accurate estimate when you are scheduled!
If you need to make any changes or update your pickup, please contact our Donor Support Team and they can help get you an updated estimate!
The following are common reasons customers see an increase in their cost:
-- Carrying items up or downstairs
-- Items requiring disassembly by the driver
-- Sectional Couch or Sofas
-- Items deemed "non-donatable" by our driver-partners (includes rips, stains, tears, capacity concerns)
-- Small Appliance Fee
-- Disposal of hazardous materials such as tube TVs, A/C units, mattresses, or boxsprings
-- Large appliance extraction