What is ReSupply?
ReSupply started with a simple mission: to make it easier for military families to donate to charities as they relocate. Our founder, Paul, quickly realized that this service had the power to create a profound impact on a much broader scale that could help countless others. Since then, ReSupply has partnered with charities and professional hauling companies across the nation to make giving simple!
At ReSupply, we have set out on a mission to develop user-friendly software while building strong partnerships with nonprofits and small businesses in communities nationwide. Though we started from humble beginnings, today we proudly stand at the forefront of donation pickups and software innovation.
Our process is simple: we partner with dedicated charities that are committed to supporting their donors, as well as with trained, licensed, and insured professional haulers who have a record of excellent service, to offer you a simpler, more efficient, and secure way to give back to your community.
ReSupply is proudly owned and led by veterans who have left their previous professions to continue serving their country in a different way. ReSupply aims to bring the same experience, discipline, communication, and efficiency to help guide your cherished items to their next home.
How do I contact the ReSupply support team?
To reach the ReSupply support team, you can text us at +1 (857) 342-4937 or email us at donorsupport@resupplyme.com. We are available Monday to Friday from 8 AM to 8 PM EST, and Saturday from 8 AM to 4 PM EST (excluding holidays).
How do I schedule a pick up through ReSupply?
To schedule a donation, please use the following link: https://resupplyme.com/
What happens after I request a pickup?
We are coordinating with our haulers to secure your preferred date and time for your pickup. Once confirmed, you'll receive an email and text with up-to-date details.
On the day of your pickup, you'll get a message when your hauler is en route and another when they arrive. After your pickup is complete, you'll either scan a QR code from your driver or receive a link from ReSupply to access your payment and tax receipts.
Will you pick up all of my items?
Absolutely! We try to pick up any and all of your items regardless of their condition. While our partner charities strive to accept everything that supports their mission, they can’t always take every item. If that is the case, we encourage our haulers to complete your pickup if possible, even if it requires multiple stops at additional charities.
In rare cases, if any items cannot be donated to any of our partnered charities, we will ensure they are recycled or ethically disposed of. Please note that there may be additional fees for any items that are recycled or disposed of.
What if the charity does not accept all of my items?
Don’t worry, ReSupply still picks up everything you want to donate! If your hauler discovers that a charity cannot accept certain items of your pickup, we encourage the hauler to complete your pickup if possible—even if it requires multiple stops at additional charities. You can also reach out to our support team, and we’ll gladly work with you to find another charity in your area.
In rare cases, if any items cannot be donated to any of our partnered charities, we will ensure they are recycled or ethically disposed of. Please note that there may be additional fees for any items that are recycled or disposed of.
Why is ReSupply’s donation pickup a paid service?
Our priority pickup service is designed to support charities that have previously offered or still offer free pickups, often at their own expense. By providing a paid service, we provide a more convenient solution for you, by allowing you to schedule pickups on your timeline with comprehensive support throughout the entire process.
Although it may seem unusual to pay for a donation pickup, you are covering the costs of the fuel; professionally licensed and insured haulers; and transportation needed to find your items a new home—expenses that would otherwise come out of the pockets of our partner charities. We deeply value each donor and strive to provide the highest level of care as you generously give back to your local charities and small businesses.
How is ReSupply’s priority pick-up different from a free charity pickup?
Our veteran-owned and -led team at ReSupply is committed to putting your needs first, alongside those of our charity partners. We know how important your donations are, and while pick-ups are typically an added service for charities, many nonprofits trust us as their exclusive pick-up provider for several key reasons:
- Supports charities: Our partnership is entirely free for all charities. We do not charge charities anything for receiving donations, in order to support their mission.
- Professional Haulers: We work only with licensed, insured, and trained haulers to pick up donations from inside donors' homes. This enables charities to remain focused on processing donations and finding new homes for the items.
- Real-Time Support: We are here to support you with real-time scheduling and assistance for every donation. Our dedicated team of transitioning military members and veterans is always ready to lend a hand, no matter where you are or when you need us.
- Automated Tax Receipts: We ensure you receive tax receipts quickly and effortlessly. While charities usually handle their own tax receipts, our automated electronic distribution saves our partners the monetary and environmental costs of paper receipts.
- Quick Pick-Ups: We can schedule pickups as little as one day's notice. While free charity pickups often have wait times up to 6 weeks due to the high demand, ReSupply ensures your donation is picked up within 24-72 hours to accommodate your urgent needs.
- Handling Complex Situations: Our professional haulers are here to take the hard work off of your hands. Whether it is disassembling items or navigating stairs, we've got it covered. We carefully manage our workload to ensure that even complex, multi-story pickups are handled smoothly and efficiently, so you don’t have to lift a finger.
- We Take Everything: Yes, you read that right—we take everything!
Is it possible for my price estimate to change?
Please note that any quote you receive before your pickup is just an estimate and may be subject to change. The final cost will be determined on-site by your driver after a thorough assessment of your items. Factors that may affect the final cost include:
- Items that need disassembly
- Damaged items
- Hazardous items
- Any items that are added or removed from your pickup
- Items that cannot be accepted by the charity
- Items that were incorrectly categorized during scheduling
- Staircase or elevator fees
- Recycling or disposal fees
While ReSupply tries to pick up any and all items, some charities may not accept certain items. In such cases, we encourage our haulers to go the extra mile and deliver to multiple charities whenever possible. If that is not possible, the haulers will ensure the items are sent for recycling or ethical disposal, which may incur a recycling or disposal fee.
Why are appliances more expensive to pick up?
Appliances like washers, dryers, stoves, ovens, dishwashers, etc. are more complicated to properly remove from a dwelling. Appliances are often also only taken by charities if they are in working condition and less than 5-8 years old. Appliances are considered hazardous waste when disposed of. If charity does not accept the donation of an appliance, there is an extra cost to make sure it's recycled properly.
Will I be charged a fee if I cancel my pickup?
At the moment there are no penalties or fees when a pickup is canceled.
How do I pay?
Once your pickup is complete and the hauler has thoroughly assessed your items to determine the final cost, you'll either scan a QR code from your driver or receive a link to your invoice from ReSupply to complete your payment. We have also partnered with Stripe Payments to ensure fast, secure, and dual-encrypted online transactions.
What methods of payment are accepted for the pickup?
For your payment, we will charge the credit card you entered when you scheduled your pickup. We request that each hauler also accepts payments via debit card, check, Google Pay, Apple Pay, or PayPal.
Please note that some of our hauling partners may apply a surcharge for credit card payments. We will make every effort to inform you in advance if such a surcharge will be included in your bill.
Will I receive a tax receipt for my donation?
Yes! Once your items have been successfully donated to the charity, you will receive a link from ReSupply to your electronic tax receipt. You can print the receipt or download it to your computer for your records. If you have any questions about filling out the tax receipt, do not hesitate to contact our ReSupply support team!
Who will provide the receipt for hauling services?
ReSupply provides a receipt for any payment made through our system, such as the booking fee. You can access this receipt via your Donation Management page.
Please note that the hauling company or hauler is responsible for issuing the receipt for any payments processed outside of our system. If you have a scheduled or completed pickup, you can request a new link to the Donation Management page here: https://donor.resupplyapp.com/lookup
Where does ReSupply offer pickup services?
ReSupply offers nationwide coverage and operates in thousands of zip codes. If your location isn't currently within our service area, we may still be able to accommodate you depending on how close you are to our nearest operating zone or driver team. Our service areas are constantly expanding, so feel free to check back or try scheduling a pickup again later to see if we've added new regions.
What kind of qualifications do the haulers have?
Every hauler that works with ReSupply undergoes a rigorous background check before joining our team. Our leadership team carefully reviews their business history and company ratings, ensuring that we only partner with drivers who have a spotless record and consistently maintain a rating of 4 stars or higher.
Rest assured, each hauler is a licensed professional that is trained and insured to carry out your pickup!
How do I know who is coming to take my donations?
Once your pickup is scheduled, ReSupply will send you a message to your email or phone number with the name or company of your hauler. On the day of your pickup one of our dedicated, licensed and insured professional haulers will come to pick up your donation.
While they are not directly affiliated with our charity partners, our outsourced team of haulers are trained to ensure your donation is handled safely and efficiently. You can feel confident knowing that each of our haulers undergoes a thorough background check before joining our team, ensuring your donation is in great hands every step of the way!
How do I know when my hauler has arrived?
We will keep you in the loop every step of the way! You will receive updates at the phone number or email you provided when scheduling your pickup. We will let you know when the hauler is en route and when the hauler has arrived.
Are the haulers required to deliver donations to the designated drop-off charity?
Yes, our professional haulers can only deliver donations to charities partnered with ReSupply. If the assigned charity cannot accept some or all of your donation items, we encourage haulers to find another partner charity that will.
What happens if the truck that is assigned to my pickup breaks down or encounters mechanical issues before or during a charity pickup?
If the designated truck experiences any complications, your hauler will promptly inform ReSupply support. We will make every effort to dispatch an alternate truck and notify you of the delay. If securing another truck is not possible at the time of your pickup, ReSupply will send you a link via the email or phone number you provided, allowing you to reschedule your pickup at a time that suits you best.
Please note that If your hauler is unable to carry out your requested pickup for any other reason, we will notify you immediately and try to find an alternative hauler. If we cannot find another hauler, we will contact you to reschedule your pickup.
What happens if the charity is closed when the hauler arrives?
We provide the hauling team with a 24-hour window to deliver your items to the primary charity. However, this window is not restricted to a single business day, allowing drop-offs the following morning or afternoon if there are any complications with the delivery.
However, if the delivery is delayed past 24 hours, ReSupply will work to resolve the issue promptly. For emergencies or special situations, please contact donor support at +1 (857) 342-4937.
What is a Certificate of Insurance (COI), and what should I do if I need one for my pickup?
A Certificate of Insurance is a document that verifies a business has the necessary insurance before working on your property. If you need a COI for our hauling team to access your premises, please let our scheduling team know when you book your appointment or at least three business days before your scheduled pickup.
What is considered a box
A box is any item or set of items in a cardboard or plastic container that one person can carry safely. To help us ensure the quality of your donation, please check the box for any breaks, cracks, or rips before the hauler arrives. If you have glassware or fragile items, feel free to wrap them, label the box, or let the hauler know during pickup. Please note that there is a 20lb weight limit to ensure the safety of your items and the hauler.
What is considered a bag?
A bag refers to any item or collection of items contained in a sack, satchel, or similar carrier that can be safely handled by a single hauler. We want to ensure your donation reaches the charity in the best possible condition, so please inform your driver if the bag has any rips or tears that might affect your donation.
What is considered a medium item?
A medium item is any piece of furniture, accessory, or device that cannot fit in a box or bag, but can still be handled by one hauler. Examples of medium items include dining room chairs, desk chairs, end tables, stools, and small rugs.
If you need any assistance in determining the size of your item, please do not hesitate to contact our support team!
What is considered a large item?
A large item is a piece of furniture that requires two haulers to be safely transported, whether carried as a whole or disassembled. Examples of large items include dressers, entertainment centers, dining tables, couches, upholstered chairs, recliners, desks, entryway tables, loveseats, large coffee tables, area rugs, bookshelves, hutches, armoires, televisions over 40 inches (flat or curved), bureaus, china cabinets, buffets, bed frames, filing cabinets, kitchen cabinets, and countertops. Please note that any item removed in multiple pieces—such as pieces of sectional couches, two-piece hutches, multi-piece entertainment centers, or similar items—will incur a large item charge for each individual piece.
If you need any assistance in determining the size of your item, please do not hesitate to contact our support team!
What is considered an extra large item?
An extra large item is any piece of furniture that requires two or more haulers, or standard moving equipment (such as a dolly or moving straps), to be safely handled. Examples of extra large items include appliances, entertainment centers, china cabinets, wardrobes, large slabs of countertop, sectionals (each piece counts separately), and dining room tables for eight or more people.
If you need any assistance in determining the size of your item, please do not hesitate to contact our support team!
What is considered a staircase?
Stairs, stairways, staircases, stairwells, and flights of stairs help bridge large vertical distances by breaking them down into smaller steps. They can be straight, curved, or made up of multiple sections joined at angles. To ensure the pickup is carried out safely, there will be a small additional charge for any set of stairs with five or more steps. We appreciate your understanding and are here to make your experience as seamless as possible!
What is disassembly and what if my items need it?
Disassembly involves breaking down items with tools to make them easier to remove from your home due to their size or weight. Our licensed and trained haulers are here to take the hard work off of your hands by offering professional disassembly of all of your items.
What items are considered hazardous?
A hazardous item is anything unsafe to transport due to potential risks to you, the hauler, or the item itself. Some examples of hazardous items include pesticides, paints, industrial solvents, fluorescent light bulbs, and mercury-containing batteries. Gas or oil-powered motors, such as lawn mowers or car engines, are also deemed hazardous. Please note that we also cannot accept medical waste, including cultures, human tissue, contaminated gloves, needles, or sharp objects. If you are unsure whether any of your items may be hazardous, please don't hesitate to reach out to our support team.
What is an A.M. (morning) pickup window?
The AM pickup window is scheduled between 8:00 AM and 12:00 PM. This means that our haulers will arrive at any time during this four-hour period to collect your items.
What is a P.M. (afternoon) pickup window?
The PM pickup window is scheduled between 12:00 PM and 4:00 PM. This means that our haulers will arrive at any time during this four-hour period to collect your items